"Coach" means luxury coach
‘Luggage’ means any article which a passenger brings onto a bus including his/her belongings carried on in the journey.

"Boarding Point" means any of our branch offices or stops where journey is to start to be joined, left or through which the journey may pass

"Ticket" means the valid ticket issued by us or on our behalf, to carry the valid ticket holder on which travel is permitted and the fare is payable by the passenger.

Boarding pass – Each passenger is advised to exchange his/her ( ticket at the counter of our ticket issuing office into a Boarding Pass for getting into our Bus, before the departure of the vehicle.
We will not be obliged to carry any child under 14 years of age unless that child is accompanied by a responsible person aged 16 or over

Online booking facility

Simply open http://arctours.in/ web site and Select the link 'Book Online' or make use of the 'Book Now' Option in the home page itself. You can use Microsoft Internet Explorer as a browser

Booking the tickets

You can directly book the tickets with sufficient information of passenger and booker like name, age, gender, contact number, emailid, etc.

E-ticketing at http://arctours.in/

ARC Travels web sales engine allows booking one way or return trip in 4 simple steps with features such as interactive calendar, low fare option, flexible schedule options / displays, dynamic itinerary display, etc.

The reservation must be made online at http://arctours.in/ at least 2 hours before departure.

You will need to pay online through your credit card. We accept all Master and Visa Cards.

On purchase, the system will generate your itinerary receipt which is an e-ticket and display the same on the screen. On it, you will find the key information about your reservation and buses. Compulsorily you need to print the same and produce it for Boarding.

Your boarding pass will be issued against the E-Ticket and the valid identification

Electronic Ticket is an innovative way of using technology of issuing tickets electronically which eliminates traditional paper tickets and creates an electronically held record (ticket) of the transaction.

e-Ticket is a convenient, fast and safe option to the regular physical paper ticket.

Now no more worries about losing or having the ticket stolen.

It's convenient: you can buy and print your Electronic Ticket online in your home / office.

It’s safe: the Electronic Ticket cannot be lost or stolen.

It's fast: you no longer have to collect the ticket from our office or rush to the counter to meet ticketing deadlines

Selecting seat

You can select the seat on your own.

Modifying itinerary

Before purchasing or payment, you can modify your cities, travel dates & times along with your connection preference with the help of the left hand navigation link "E- Booking"

 'Booking & Holding ' a reservation
We  currently does not offer the facility to Book & Hold a reservation online. All booking must be completed by paying using a credit card.

Advance Booking

You can book a trip up to 30 days in advance.

Cancellations

cancellations can be made online.

Passengers in holding an e-ticket booked online can cancel the tickets on line. They can cancel individual seat in a ticket or the Whole Ticket.

Refund against e-tickets will be processed against valid identification and the amount due after deducting the applicable charges will be credited back to the Credit Card account. Cancellation is not allowed for more than 4 tickets booked.

If the ticket is booked in our ARC Counters and if the passenger wants to cancel the same means, the passenger must come in person to our counter with their original tickets. Then only the cancellation is acceptable. Passengers are not allowed to cancel their counter tickets through phone.

Payment for booking online

Payment for online bookings can only be made through credit card. We accept Master and Visa credit cards.

Once you have confirmed your booking online, we will immediately debit your credit. This applies even if you decide to change your travel plans right after. Please contact us at travels@arcparcelservice.com should you like to rearrange your travel plans or would like to seek a refund. Please note that refund and/or cancellation charges may apply according to applicable fare conditions.

Please note: The credit card used to pay for tickets may be required at check-in or during refund processing.

Online transactions

ARC Travels is committed to the safety and security of the online transactions. Customer’s credit card is as safe as possible when booked on arctours.in.

Information exchanged with us online is treated securely and protected by Verisign, by using the internationally accepted and industry standard powerful encryption technology (128 bit secure socket layer, SSL). This software encrypts customer’s personal data as it is sent between the browser and our systems.

The web booking engine is directly connected to Arc Travels Reservation System, which has direct links to the Credit Card associations for credit card processing, avoiding that transactions get further exposed on the web. The Credit Card associations' reliability and security standards are utilized for these links.

Collecting  tickets

E-tickets will be issued for all bookings made online at http://arctours.in/

On a successful purchase the system will generate an Electronic Ticket and a printable ticket will be displayed. The ticket is your confirmation of travel. You can print the confirmation shown on your screen.

Then all you have to do is walk in to the boarding point and check-in with valid identification and printed Ticket copy. Your boarding pass will be issued against the Ticket Copy.

General

Currently, we cannot accept any credit or vouchers for online purchases.
The Printed copy of the tickets booked online is necessary for check-in process or boarding.
Reconfirmation of  buses is required to avoid last minute confusions.